Product warranty

The warranty period is the period during which the customer, having discovered a defect in the product, has the right to demand that the seller or the manufacturer take measures to eliminate the defect. The seller must eliminate the shortcomings, unless it is proved that they arose as a result of violations of the operating rules by the buyer.

When does the warranty start?

• from the moment of transfer of the goods to the consumer, if there is no specification in the contract;
• if it is not possible to set the date of purchase, then the warranty goes from the moment of manufacture;
• seasonal goods are guaranteed from the beginning of the season;

The warranty service includes:

• exchange for a similar product without additional payment;
• exchange for a similar product with an additional payment;
• return of the goods and transfer of funds to the buyer's account.

Rules for the exchange and return of goods:

Exchange and return of products of proper quality

The seller guarantees that the buyer can refuse the goods of proper quality within 7 days from the date of purchase of the goods, if:

• the product has not been put into operation and has a marketable appearance, is in a package with all labels, and there are also documents for the purchase of goods;
• the product is not included in the list of products of proper quality that are not subject to return and exchange.

The buyer has the right to exchange a product of proper quality for another trade offer of this product or another product that is identical in value or for another product with an additional payment or refund of the price difference.

The cost of delivery of the goods is paid by the buyer

Exchange and return of products of improper quality

If the buyer finds defects in the product after its purchase, he may request a replacement from the seller. The replacement must be made within 7 days from the date of the request. If an expert examination is appointed for the compliance of the goods with the specified standards, the exchange must be made within 20 days.

Technically complex goods of inadequate quality are replaced with goods of the same brand or with a similar product of another brand with a recalculation of the cost. The refund is made by canceling the purchase and sale agreement and returning the amount equal to the cost of the goods.

Refund of funds

The refund period depends on the type of payment that the buyer initially chose.

In case of cash payment, the refund is made at the cash desk no later than 10 days after the buyer submits a request for a refund.

The cost of the goods is credited to the customer's card, if a non-cash payment was used, immediately after receiving the request from the buyer.

When using electronic payment systems, the refund is made to the electronic account within 10 calendar days.